Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!tut.cis.ohio-state.edu!pt.cs.cmu.edu!rochester!kodak!isctsse!pajerek
From: pajerek@usenet@kadsma (Don Pajerek)
Newsgroups: comp.windows.ms
Subject: Re: Starting processes
Message-ID: <1990Jul23.233446.11164@usenet@kadsma>
Date: 23 Jul 90 23:34:46 GMT
References: <4bc4c9a3.20b6d@apollo.HP.COM>
Reply-To: pajerek@isctsse.UUCP (Don Pajerek)
Distribution: usa
Organization: Eastman Kodak Telecommunication Services, Rochester, N.Y. 14650
Lines: 21

In article <4bc4c9a3.20b6d@apollo.HP.COM> nelson_p@apollo.HP.COM (Peter Nelson) writes:

[ article on Windows 3.0 multi-tasking confusion deleted ]

>  This is pretty typical of the mickey-mouse tech support organizations  
>  which plague the PC industry.
>                                                      
>                                                      ---Peter

A big part of the problem here is economics: anyone who is mentally
astute enough to grasp the subject matter necessary to provide good
customer support is also capable of using that ability to get a job
which is a) a lot more pleasant, and b) better paying.

Peter, would *you* want to spend you workday answering calls from
customers?


Don Pajerek

Disclaimer: any opinions are strictly my own.