Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: John Higdon Newsgroups: comp.dcom.telecom Subject: Re: Sprint Billing / Embarassing Retraction Message-ID: <10281@accuvax.nwu.edu> Date: 31 Jul 90 17:54:03 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 44 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 532, Message 9 of 10 Steve Elias writes: > John, I don't see the point of your embarassment. Your original > comment about Sprint's billing still stands. This is true, however my post tended to sound like a Sprint commercial. My embarrassment was that I had lightly skimmed over the billing vs. SMDR without noticing that while the calls were all accounted for properly, Sprint was screwing me over big time in the fact that it wasn't carrying my data. It was simply correctly billing for the failed attempts. > As for the Telebit connection problem, that's another > story. If billing is your criterion, Sprint and ATT seem to be on > equal footing. If Telebit techno-questions with the LD carrier are > important to you, then it looks like ATT still wins. Again, very true. In my conversation with Sprint's "computer and modem" person, the data rate came up. "Oh, we don't guarantee 9600 baud transmissions and FAX. There are too many ways there can be problems." This is most interesting, since as I was speaking to him, I was looking at my bill insert which glowingly hawked the advantages of using Sprint for "sharp, clear, FAX transmissions." When I suggested that a major use of long distance, at least by me, was PEP transmissions, he said, "I hate to suggest that you use the competition, but that might be necessary in this case." That's a quote. Then he said that it might be possible to work with their repair department in solving the problem, particularly if I told them about my AT&T experience with calls to Kansas and told them what AT&T had found. At this point I lost interest in performing as Sprint's unpaid consultant, thanked the gentleman for his time, and removed "10333" from entries in my Systems file. > BTW, John. you have ten residence phone lines?? That is truly > outlandish! And people call me a telecom geek just because I have an > 800 number! One can never have too many phone lines! John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !