Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: Ken Jongsma Newsgroups: comp.dcom.telecom Subject: Sprint Billing Practice Message-ID: <10359@accuvax.nwu.edu> Date: 1 Aug 90 21:45:29 GMT Sender: news@accuvax.nwu.edu Organization: TELECOM Digest Lines: 27 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 537, Message 7 of 11 I should preface this by saying I am a happy Sprint customer and have been one for 6+ years. With a residential bill that runs $100+ a month, I'd change carriers if I had any problems. Given that, I just found one Sprint billing practice that I do not like. Fortunately, it doesn't occur that often. If you make a FONcard call on Sprint from a rotary phone (using the 800- 877-8000 number), you obviously cannot tone in the number you want or your FONcard number. This is not a problem, because the Sprint operator comes on line and places your call. The problem is that you get billed the FONcard surcharge AND the Operator assist surcharge. Sprint does not make allowances for rotary phones (confirmed by their customer service rep -- answered before first ring!) I called AT&T to refresh my memory. As long as you dial the number (0 +), AT&T will not charge the Operator assist surcharge. Comparing apples to apples, Sprint probably wouldn't either, given that I had dialed 10333+0+, but I was in the backwaters of North Dakota and equal access did not apply. Ken Jongsma ken@wybbs.mi.org Smiths Industries ken%wybbs@sharkey.umich.edu Grand Rapids, Michigan ..sharkey.cc.umich.edu!wybbs!ken