Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: Robert Dinse Newsgroups: comp.dcom.telecom Subject: Sprint Billing and Customer Service Message-ID: <10404@accuvax.nwu.edu> Date: 3 Aug 90 19:21:34 GMT Sender: news@accuvax.nwu.edu Organization: TELECOM Digest Lines: 29 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 540, Message 2 of 13 I had Sprint a couple of years ago. When I initially subscribed they had four-digit travel codes. Someone figured out mine and apparently gave it to their buddies all over the country. I got a call in January of '87 from Sprint security asking me if I had just made a call from New York to Saudi Arabia (I was in Seattle at the time), I told them sure, I just took the SST from New York, and then after that bit of sarcasm told them that I have never used my travel code. They told me that they would take care of it. To make a long story short, it took over a year, more than 30 hours on the phone, and more than ten letters to get the issue resolved. It took them more than six months to shut-off my travel code. Then they changed their codes to the long ones and I thought my troubles would be over. But, I noticed that calls that had never been answered were appearing on my bill. I started calling them monthly and they agreed to remove them, but the credits never appeared on my bill. I refused to pay for those calls, they turned me over to not one but two collection agencies. This too took over a year to resolve and required the involvement of the Washington state utilities commission. At the time they turned me over to the first collection agency I changed my carrier back to AT&T. I will never do business with Sprint again, my opinion of that company is that they are not to be trusted.