Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!uakari.primate.wisc.edu!uflorida!unf7!shite
From: shite@unf7.UUCP (Stephen Hite)
Newsgroups: comp.lang.c++
Subject: Zortech's 800 line won't take tech calls anymore
Message-ID: <289@unf7.UUCP>
Date: 30 Jul 90 19:40:10 GMT
Organization: Univ. of N. Florida, Jacksonville
Lines: 28


  Zortech's once touted 800 line that could be used for tech support is
no more.  I'm having an installation problem with ZTC++ 2.1 and when I 
called 1-800-848-8408 I got the obligatory "...let me give you the tech
support number (a.k.a non 800 number)".  After I griped that I should not
have to pay long distance phone charges for an install problem I was
switched over to tech-support who gave me a short answer (it was a wrong
answer at that).  Yo Zortech, how about investigating the problem with
me over the phone instead of trying to get rid of me with the first quick
answer you can come up with?

   I realize that Borland never had an 800 support number to begin with
but I distinctly remembering Walter B. in the last year in one of his
postings to comp.lang.c++ saying that the 800 number was one of the advantages 
Zortech had over its competitors (because you *could* get tech help).  You can 
still call their 800 number for shipping status or ordering but beyond that 
it's probably going to be your nickel.

  IMHO, no company can compete with Usenet for tech support answers unless
you're lucky enough to get a developer or hardware guru on the phone.  
Overall, the Net provides the most informative, in-depth help you can find. 
You can't beat the price ;).

--------------------------------
Steve Hite
...gatech!uflorida!unf7!shite