Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!samsung!zaphod.mps.ohio-state.edu!usc!jarthur!nntp-server.caltech.edu!chamber!jerbil From: jerbil@chamber.caltech.edu (Joseph R. Beckenbach) Newsgroups: comp.sys.amiga Subject: Re: Amiga 3000 and poor quality control. Message-ID: Date: 1 Aug 90 15:57:36 GMT References: <9008011500.AA25318@jade.berkeley.edu> Sender: news@laguna.ccsf.caltech.edu Organization: California Institute of Technology Lines: 29 S36666WB@ETSUACAD.BITNET (Brian Wright) writes about problems with his 3000. He does not mention how he got this, but from his article I can only gather he went directly through Commodore (educational plan), and not a dealer. Frankly, what Brian describes sounds to me like "damage in shipment" for the monitor, which (I think) can be sent back under state law for replacement or refund. [This depends on the state, of course.] As for the main unit, I can only offer my experience as a counterpoint: I accepted shipment of my 3000 a week and a half ago. It has had no problems whatsoever, though I've been busy at work and haven't done heavy testing yet. There was some slight backlog at the time I ordered, but it came through quickly (roughly one week). As arranged at time of order, my dealer added a 100MB hard drive to the stock machine; he tested it and did initial installation for me. That (IMHO) is one reason of many for the existance of dealers. [I don't want to have to juggle concurrently the installation procedures for four different computer systems. 1/2 :-] If I understand correctly, the dealers are in no way involved in any equipment purchased under the Educational Discount Program. (This doesn't ring true; why not allow the regional representative of Commodor [the dealer] to handle work in their region? I must have misinterpreted something somewhere along the line.) It sounds like Brian may have had an easier time of it had he worked with a dealer. Anyway.... Joe Beckenbach jerbil@cs.caltech.edu