Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!uunet!tronsbox!dfrancis
From: dfrancis@tronsbox.xei.com (Dennis Francis Heffernan)
Newsgroups: comp.sys.amiga
Subject: Re: Amiga 3000 and poor quality control.
Message-ID: <26b7be41-2677.6comp.sys.amiga-1@tronsbox.xei.com>
Date: 2 Aug 90 06:00:39 GMT
References: <9008011500.AA25318@jade.berkeley.edu> <EahlEvC00WAt4Ly2JN@andrew.c
Lines: 21


	RE getting dead machines from Commodore

	I sympathize with the original poster; my 2000 was dead on arrival and
it took about a month to get a new one out of Commodore.  The dealer we
bought it from wasn't helpful- we had to go past them and deal directly
with Commodore (making at least one person's life in Customer Support a living
hell ;-) ).  That dealer is now out of buisness- no tears from me.  (The
rep we were dealing with said that the Marketing people were very distressed
to hear of a dealer who wouldn't do an exchange for a customer...)

	In any case, despite some initial problems caused by the fact that 
we had to go directly to Commodore for something our dealer should have done,
I'm pretty sure that Commodore did everything it could, as soon as it could
do it, to get me my machine.  You've a right to be upset, but don't go out
of control- they'll take care of you.


Dennis Francis Heffernan	|  "Remember the words of your teacher,
dfrancis@tronsbox		|   your master: Evil moves fast, but
...uunet!tronsbox!dfrancis	|   Good moves faster!"
Original text (c) 1990  	|   --Partners in Kryme, T-U-R-T-L-E Power!