Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!stretch.cs.mun.ca!leif!jgarland
From: jgarland@kean.ucs.mun.ca
Newsgroups: comp.sys.ibm.pc.misc
Subject: Re: MSC 6.00 delivery charges
Message-ID: <121871@kean.ucs.mun.ca>
Date: 3 Aug 90 16:00:27 GMT
References: <1990Jul27.181203.25496@sj.ate.slb.com>
Organization: Memorial University. St.John's Nfld, Canada
Lines: 44

In article <1990Jul27.181203.25496@sj.ate.slb.com>, poffen@sj.ate.slb.com (Russ Poffenberger) writes:
> A couple of weeks ago when I received my MSC 6.0 update, I didn't think much
> about it until yesterday I got a bill from the carrier (Airborne Express) for
> delivery charges of $40.
> 
> What the *$#^&^*% gives?
> 
> Is this common practice for Microsoft to bill the recipient for shipping?
> I thought one of the things I paid for when I ordered it (on my credit card)
> was some $7.50 for shipping and handling.
> 
> Who would I talk to at Microsoft to find out why this is happening?
> 
> 
> Russ Poffenberger               DOMAIN: poffen@sj.ate.slb.com
> Schlumberger Technologies       UUCP:   {uunet,decwrl,amdahl}!sjsca4!poffen
> 1601 Technology Drive		CIS:	72401,276
> San Jose, Ca. 95110             (408)437-5254


This has happened to me (once!) when a part was shipped using a 
service that did not come to our part of the world (Federal Express).  
They apparently gave the part to a freight forwarding service who 
(after a day or two of deliberation and deep thought) gave it to Air Canada
(charging $30 for their trouble).  Air Canada then shipped it to me 
and said I could pick it up as soon as *I* cleared it through customs 
and paid the forwarding fees and their own fees (another $30).  
Thank God it was RAM and didn't weigh anything!  

As the sender acted in good faith as far as I could tell, I let it 
ride and chalked it off to experience.  But you can be damn sure I 
check out *HOW* a company I order from proposes to ship to me now.  In 
truth, for a remote Canadian city like I live in, I have found the mail to be 
about as good as anything since (1) nothing is going to arrive fast 
anyway--sigh--and (2) the mail doesn't always flag my stuff for customs 
or for paying the 13.5% Federal Sales tax (I average about 1 in 3 by 
mail and 1 in 1 by air courier).



John Garland

Bitnet:    jgarland@mun
Internet:  jgarland@kean.ucs.mun.ca