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From: mpd@anomaly.sbs.com (Michael P. Deignan)
Newsgroups: biz.comp.telebit,comp.dcom.modems
Subject: Difficult TB+ -> T2500 Upgrade Process
Keywords: assinine policy
Message-ID: <2378@anomaly.sbs.com>
Date: 4 Aug 90 14:50:14 GMT
Sender: mpd@anomaly.sbs.com
Followup-To: comp.dcom.modems
Organization: Small Business Systems, Inc., Esmond, RI  02917
Lines: 44

I recently ran into some difficulty when I investigated the possibility
of "upgrading" my Trailblazer Plus to a T2500. Unfortunately, all I could
get on the phone were sales people, and nobody "of authority".

This is the situation:

When talking to a rep about upgrading the Plus to a T2500, I went thru
the whole process... Yes, It'll cost me $x because I bought the Plus
last July... Yes, there is a y day turnaround time.

Then I got the shocker: 

Telebit Rep: "Okay, sir, now let's get you an RMA number for
your modem..." 

Me (in my AT&T commerical voice): "Excuse me? You mean I have to return my
Plus and then wait for Y days before I get the T2500?"

Telebit Rep: "Thats correct, sir..."

Me: "And just how am I supposed to transfer 11 megs of news per day?"

...etc...

-=-

Then, after attempting to get someone of "authority" on the phone for
awhile, I finally gave up.

It seems that Telebit either expects you to have more than one Telebit
modem at your site, or that you can for go the use of your Telebit for
some unknown period of time while they ship you your upgrade (nah, I
didn't get the Telebit for UUCP transfer of news... I only bought it
because it was expensive...)

Can someone "of authority" at Telebit comment on this? 

What is Telebit's company policy on upgrading modems?

Is this "standard" treatment which all small businesses and individuals
who have Telebits can expect to receive?


MD