Xref: utzoo comp.dcom.modems:6441 biz.comp.telebit:51 Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!mstar!mstar.morningstar.com!bob From: bob@MorningStar.Com (Bob Sutterfield) Newsgroups: comp.dcom.modems,biz.comp.telebit Subject: Re: Difficult TB+ -> T2500 Upgrade Process Message-ID: Date: 7 Aug 90 15:41:17 GMT References: <2378@anomaly.sbs.com> Sender: usenet@MorningStar.COM (USENET Administrator) Reply-To: bob@MorningStar.Com (Bob Sutterfield) Followup-To: comp.dcom.modems Organization: Morning Star Technologies Lines: 15 In-Reply-To: mpd@anomaly.sbs.com's message of 4 Aug 90 14:50:14 GMT Many companies, when repairing or upgrading hardware that's in use, will send a "new" unit and expect the customer to send back the "old" unit in the same shipping container by the next day's shipping schedule. They often require a check, purchase order number, or maintenance contract first. They include an RMA number in the box carrying the "new" unit to the customer. Such a policy assumes the vendor has more inventory of the vendor's product than does the customer. This is very helpful to folks who don't have cold spares lying around. This has been my experience, anyway, in interacting with computer companies that deal mostly with other corporate entities. Perhaps Telebit is too deeply into the consumer marketplace for this sort of policy to succeed.