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From: vrdxhq!escom.com!al@uunet.uu.net (Al Donaldson)
Newsgroups: comp.dcom.telecom
Subject: Maintenance Calls, Two-line Phones
Message-ID: <10654@accuvax.nwu.edu>
Date: 8 Aug 90 17:45:04 GMT
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X-Telecom-Digest: Volume 10, Issue 554, Message 7 of 9


Last month I lost dial-tone on my personal phone (PacTel two-line), so
I take it outside and plug it into the service jack and it still
doesn't work, so I figure the line is bad and call C&P.  Heaven knows
I've had several problems over the last three months with the two
business lines that come into my house, and all of them were due to
C&P line problems instead of my equipment.

The maintenance guy shows up, plugs his headset into the jack, finds
dial tone, tells me that my phone is fried ("those two-line phones do
that all the time..."), and charges me $46.
 
So I call C&P today and ask them to reverse the charge because of past
experience with my business lines (I know, it's kind of weak...)  The
lady checked with her supervisor, and after about five minutes and
confirmation of my two business numbers she came back and told me that
they were going to remove the charge.
 
Lessons: 

#1--When your phone dies, take a DIFFERENT phone outside to check 
    your service jack.
#2--Be persistent. :-)

Questions:

#1--I've had two of these damn PacTel FE 5300 phones go bad, one 
    was bad when I bought it and this one went bad after a year.  
    Is it even worth trying to get this one repaired?  
#2--If so, does anyone have a phone number?  
#3--If not, should I avoid 2-line phones in general when I buy 
    a replacement?
 
Al