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Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!usc!sdd.hp.com!samsung!umich!yale!cmcl2!lanl!dhc
From: dhc@lanl.gov (Dave Carter)
Newsgroups: comp.protocols.nfs,comp.protocols.tcp-ip.ibmpc
Subject: Re: PC-NFS and DEPCA card?
Message-ID: <59279@lanl.gov>
Date: 6 Aug 90 19:25:44 GMT
References: <90206.194627TOMIII@MTUS5.BITNET> <59101@lanl.gov> <11358@netcom.UUCP>
Organization: Los Alamos Natl Lab, Los Alamos, N.M.
Lines: 33

In article <11358@netcom.UUCP>, jbreeden@netcom.UUCP (John Breeden) writes:
> In article <59101@lanl.gov> dhc@lanl.gov (Dave Carter) writes:
> >
> >ftp software has support for the DEPCA with their pc-nfs.  sun told me
> >that because the DEPCA was "proprietary," they would not support it.
> >fine.  i bought ftp software.  of course, be prepared to wait
> >*FOREVER* if you actually order from ftp software.  i don't know what
> >their problem is (actually, i think part of it has been our buyer's
> >fault,)  but we've been waiting forever for our software to arrive,
> >and we are very pissed.
> 
> I've gotten nothing but excellent, fast response from FTP and consider their
> service as one of their greatest assets.

i did not mean to bash ftp software; they're a good company.  however,
they sometimes let customers fall through the cracks.  my buyer told
me he was having a hard time getting in touch with a sales rep at ftp,
so i decided to try.  i tried for about an hour with little success.
i would get put on hold for 10 minutes, then disconnected.  i would
get an answering machine, then dial "0" for a real person, and no one
would answer.  i was forwarded numerous times to phones which nobody
answered.  i may have just hit a bad day there, but it was very
frustrating.  i have heard many good things about the company, but
we've been waiting now for over two months for our software.

> It's hard to believe that the same buyers that bought us the $600 toilet seat
> (government) could be slow, but I think you might look there :-)

i've never seen a $600 toilet seat here.  our purchasing department is
extremely careful.  we are *not* a contractor!

						- dave
dhc@lanl.gov