Path: utzoo!attcan!uunet!cs.utexas.edu!usc!snorkelwacker!mit-eddie!rutgers!cbmvax!diamond From: diamond@cbmvax.commodore.com (Howard Diamond - Ed Marketing) Newsgroups: comp.sys.amiga Subject: Re: Amiga 3000 and poor quality control. Message-ID: <13631@cbmvax.commodore.com> Date: 6 Aug 90 13:20:04 GMT References: <9008011500.AA25318@jade.berkeley.edu> Reply-To: diamond@cbmvax (Howard Diamond - Ed Marketing) Organization: Commodore, West Chester, PA Lines: 33 In article jerbil@chamber.caltech.edu (Joseph R. Beckenbach) writes: >S36666WB@ETSUACAD.BITNET (Brian Wright) writes about problems with his 3000. >He does not mention how he got this, but from his article I can only gather >he went directly through Commodore (educational plan), and not a dealer. >Frankly, what Brian describes sounds to me like "damage in shipment" for the >monitor, which (I think) can be sent back under state law for replacement >or refund. [This depends on the state, of course.] As for the main unit, >I can only offer my experience as a counterpoint: > > I accepted shipment of my 3000 a week and a half ago. It has had no >problems whatsoever, though I've been busy at work and haven't done heavy >testing yet. There was some slight backlog at the time I ordered, but it >came through quickly (roughly one week). As arranged at time of order, my >dealer added a 100MB hard drive to the stock machine; he tested it and did >initial installation for me. That (IMHO) is one reason of many for the >existance of dealers. [I don't want to have to juggle concurrently the >installation procedures for four different computer systems. 1/2 :-] > > If I understand correctly, the dealers are in no way involved in >any equipment purchased under the Educational Discount Program. (This doesn't >ring true; why not allow the regional representative of Commodor [the dealer] >to handle work in their region? I must have misinterpreted something somewhere >along the line.) It sounds like Brian may have had an easier time of it >had he worked with a dealer. > > > Anyway.... > > Joe Beckenbach > jerbil@cs.caltech.edu No, you don't understand correctly. A dealer is paid a fee by Commodore to support the Education order.....and the level of support should be no different than is the case with a non-educational order....If it is, let us know.