Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!wuarchive!zaphod.mps.ohio-state.edu!samsung!munnari.oz.au!murdu!ucsvc!wehi!baxter_a
From: BAXTER_A@wehi.dn.mu.oz
Newsgroups: comp.sys.amiga
Subject: Re: SUPRA - ick!
Message-ID: <11068@wehi.dn.mu.oz>
Date: 8 Aug 90 09:53:05 GMT
References: <13233@sun.udel.edu>
Organization: Walter & Eliza Hall Institute
Lines: 34

In article <13233@sun.udel.edu>, jon@sun.udel.edu (Jonathan R Deutsch) writes:
> I bought a Supra Modem 2400 last year and am very happy with it.
> My friend bought one this year and it has a lot of new features that
> would be nice to have, so I called up Supra about a ROM upgrade.
> They told me it'd be $40 to send me the new ROM!
> Considering the modem can be bought for about $110 these days, I can't
> see the validity of this price.
> Is this indeed a sound marketing decision that just happens to bother me,
> or is it just an attempt to take advantage of users who like keeping
> up-to-date with their equipment?
> 
>        X-------------------+--------------+-----------------------X
>        |  |   |\       | jon@sun.acs.udel.edu | "For my 2 cents,  |
>        | \|on |/eutsch | \/\/\/\/\/\/\/\/\/\/ | I'd pay a dollar" |
>        X------+--------------------+--------------------+---------X

When I ordered my hard disk from Supra a few years ago, they cashed the cheque,
and didn't send it. I wrote to them asking what happened to the drive, 
and they replied that they never recieved the money. It was a bank cheque,
so I started bank proceedings to have the money returned, and they suddenly
"found" the money and shipped the drive with some bits missing. I finally
recieved all the parts (software was the slowest to arrive) 14 months after
the orriginal order.

When I heard about the upgrade to the disk interface for $100 they advertised,
I very foolishly sent a negotiable cheque for the $100. You guessed it. It
has "not arrived" but has been cashed in their town of their state. And
you guessed it, they refuse to ship the new interface.

Either the company is full of crooks or the company IS crook. I would not
touch anything from Supra with a barge pole. It may be possible to deal with 
them through a dealer, but why bother?

Regards Alan