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From: plav@cup.portal.com (Rick M Plavnicky)
Newsgroups: comp.sys.amiga
Subject: Re: Amiga 3000 and poor quality control
Message-ID: <32612@cup.portal.com>
Date: 9 Aug 90 07:15:39 GMT
References: <25318@jade.berkeley.edu> <419500038@S62.Prime.COM>
Distribution: usa
Organization: The Portal System (TM)
Lines: 71

In a recent article oliver@lincoln.cs.unc.edu (Bill Oliver) wrote:

>In article <26b7be41-2677.6comp.sys.amiga-1@tronsbox.xei.com> dfrancis@tronsbo

>>	RE getting dead machines from Commodore
>>
>>	I sympathize with the original poster; my 2000 was dead on arrival and
>>it took about a month to get a new one out of Commodore.  The dealer we
>>bought it from wasn't helpful- we had to go past them and deal directly
>>with Commodore (making at least one person's life in Customer Support a livin
>hell ;-) ).  
>>
>
>
>I'm a little surprised.  I bought a 2500/30 through the educational
>discount just before the 3000 was announced (sigh!), and the thing
>blew it's power supply two weeks after I got it.  I called the
>dealer I went through (Servatronics Technologies in Burlington, NC),
>and they said no problem -- it took them a little less than a week to 
>get the parts and fix the machine.  All in all, I was happy both with
>the machine and the service.
>
>I guess it all depends on who your local dealer is.
>
>Bill Oliver

In the not-too-distant past I perceived I was having some problems with
my dealer concerning warranty service on my 2000.  I posted about it
and one reader, Jeffrey M. Schweiger, was kind enough to forward my
posting to Dave Minnich of CBM Customer Service.  Here are some excerpts
from Dave's reply to my posting:

DM>I am getting tired of service centers blaming us for not shipping parts
DM>that have never been ordered, lost when delivered, or not shipped because
DM>the service center is on credit hold for not paying their bills, so I
DM>would like to look into this one further.
DM>
DM>Ask Mr. Plavnicky to send me the folling info:
DM>
DM>Dealer name, address and phone number
DM>
DM>Date machine taken in for service
DM>
DM>Date motherboard ordered (not a guess, please call and find out)
DM>
DM>Service Tech's name
DM>
DM>Any comments he'd like to make about his experiences with this dealer
DM>regarding the motherboard replacement problem.
DM>
DM>Dave

As it turned out, my case was just a matter of bad timing.  CBM was in
the middle of inventory or something and my dealer was not at fault at
all.  I explained that in subsequent email, and told him that there were
others on usenet that maight be able to use his help.  He said:

DM>By all means, post my name and Compuserve address on the net. I will be
DM>glad to help anyone I can.

So, if you're having troubles, try dropping Dave a line on Compuserve.  He
has no usenet access, but I understand that many sites can get email back
and forth.  One of these may work:

	76703.2047@compuserve.com
	76703.2047%compuserve.com@saqqara.cis.ohio-state.edu

If you find your site can't do it, then drop me a line and I'll pass it
along.  Good luck!

/* Rick Plavnicky ...!sun!cup.portal.com!plav  -or-  plav@cup.portal.com */