Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!snorkelwacker!spdcc!tauxersvilli!alphalpha!nazgul
From: nazgul@alphalpha.com (Kee Hinckley)
Newsgroups: comp.sys.apollo
Subject: Re: Netpower: Support via Internet (was: Apollo/HP contrast)
Message-ID: <1990Aug7.060103.20233@alphalpha.com>
Date: 7 Aug 90 06:01:03 GMT
References: <1990Jul23.100007.2429@metro.ucc.su.OZ.AU> <1480002@hparc0.HP.COM>
Organization: asi
Lines: 54

In article <1480002@hparc0.HP.COM> graham@hparc0.HP.COM (Graham Eddy) writes:
>in the following, my voice is my own and cannot be construed as official
>company policy.  okay, now that i can't drag hp/apollo into this..
Sorry, it's not that easy.

I just want to point out that the return address is of this message is
graham@hparc0.HP.COM.  I see no "apollo" in there.  When I see someone
from "apollo.hp.com" posting with this kind of attitude I'll know the
company I spent six years at is finally dead.

A few minor comments.

>yes, no doubt.  in fact, it would be helpful if people with constructive
>criticism contacted *us* rather than the media first.  the merger of the
What's the email address?

>it is only a minority of customers who have access to the sort of
>facilities being touted here.  this suggestion thus is based on the
>assumption that large and rich customers should receive better service
>than smaller customers.  ecch!
You have an inflated idea of the cost of an email connection.  You want
email access?  Call 617/641-3722 and login as 'register'.  Full email
acess to the net, no charge.  It's amazing what can be done on an Apple IIe
these days.

Want something more formal?  About two hundred dollars a year will give you
access to uunet.  Some companies *require* that you get email in order
to get support.

>is actually more expensive, not cheaper, if the labour component is
>nontrivial.  labour is the most expensive component today!
I'd estimate it as a 3/4 time job for one person.  I noticed Apollo
was hiring support people in the Globe this Sunday.

>forum to subsidise the extra assistance smaller ones require?  has
>anyone making this proposal actually costed an appropriately sized
>anonymous ftp server, or is it assumed costless?
As you said.  The cost is labor.  Actually I wouldn't do anonymous FTP.
I'd use a mail server - it gets to more people.

Cyberspace is a culture; Apollo had a great deal of trouble realizing
that and adapting, now it looks like the acclimization (sp?) process is
about to start all over again.

							-kee

-- 
Alphalpha Software, Inc.	|	motif-request@alphalpha.com
nazgul@alphalpha.com		|-----------------------------------
617/646-7703 (voice/fax)	|	Proline BBS: 617/641-3722

I'm not sure which upsets me more; that people are so unwilling to accept
responsibility for their own actions, or that they are so eager to regulate
everyone else's.