Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!samsung!uunet!microsoft!fredf
From: fredf@microsoft.UUCP (Fred FREELAND)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Postscript cartridges for HP LaserJet printers?
Message-ID: <56326@microsoft.UUCP>
Date: 6 Aug 90 17:28:54 GMT
References: <38525.26bd60d1@vaxc.cc.monash.edu.au>
Reply-To: fredf@microsoft.UUCP (Fred FREELAND)
Organization: Microsoft Corp., Redmond WA
Lines: 34

In article <38525.26bd60d1@vaxc.cc.monash.edu.au> hadgraft@civeng.monash.edu.au (Roger Hadgraft) writes:
>
>Has anyone had any experience with postscript cartridges for HP LaserJet
>printers? 

I bought a JetPage Postscript emulation cartridge for my plain-jane
H-P LaserJet Series II.  I would give an unqualified recommendation for the
product itself, but I would reserve recommendation for the company. The
experience I had with their customer service representative was something
you could indeed call a "horror story".

I bought the cartridge at the same time as I bought the printer. Unfortunately,
the cartridge was not for a regular Series II, it was for IID/IIP. I didn't
know, nor did the the salesman where I bought them both. When it didn't work,
the salesman called their tech support number. They guy he spoke too said that
what we had should work. Needless to say, his saying so didn't make it work
any better. He then said he'd Fed Ex a new one to arrive the next day. Two
days later, still not cartridge. Another call, he says, "They're outta stock."
Come to find out, he had no clue what was going on. They had some technical
problems at their end that he (the tech support guy) didn't know about. They
also had a release of product that he didn't know about.

To make an incredibly complicated story short, two weeks later, I finally got
the cartridge that works will my printer.  Were it not for the fact the it 
truly is an amazing piece of hardware, I would have sent it back to them with
a rude letter.




-- 
Frederick F. Freeland Jr.                        "Of all the things I've lost,  Microsoft Corporation                               I miss my mind the most!"   One Microsoft Way  
Redmond, WA 98052 (206) 882-8080                                                                                                                                internet: fredf@,microsoft.beaver.washington.EDU                                arpanet:  fredf%microsoft@uw-beaver.ARPA
uucp:     uunet!microsoft!fredf                                                                                                                                 Opinions expressed over this signature are my OWN and not those of my employer!