Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!usc!sdd.hp.com!decwrl!hayes.fai.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: la063249@zach.fit.edu (Bill Huttig) Newsgroups: comp.dcom.telecom Subject: Re: Billing of Multi-Lines Message-ID: <11043@accuvax.nwu.edu> Date: 18 Aug 90 19:27:12 GMT Sender: news@accuvax.nwu.edu Reply-To: Bill Huttig Organization: Florida Institute of Technology, ACS, Melbourne, FL Lines: 68 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 581, Message 3 of 9 Stuff from me and Moderator deleted. The Moderator must have both the numbers as part of the same ACCOUNT. >I have two lines that are separate accounts, but BILLED to one line >for convenience. When I started up ROA, I gave AT&T the second number >(the non-billing one) but have the ROA rates on both lines. Each bill >shows a full breakdown of all ROA-eligible calls, grouped by number, >and a "total" ROA charge which includes all eligible calls made on >either line. Are you sure they are separate accounts? >According to the folks at AT&T, the criteria is purely the "billing" >arrangement. From discussions with them, it seems that I could apply >the ROA rates to any number of lines for a single fee, as long as they >are all BILLED to a single number. That obviously works out in my >favor, but is a bit surprising, since the billing arrangements are not >made with AT&T, but with the local telco. Well as in all companies sometimes AT&T (The Atlanta GA offfice for sure) doesnt know what the H*LL they are talking about half of the time. THey usually give different answers to the same questions. Only if they are the SAME account!! As I stated in a previous posting. >I did notice several occasions where calls made on the first line were >charged at the standard rate, but I *always* received a "credit" on >the next month's bill for the difference between the actual charge and >the charge that should have been applied using ROA rates. At least, I >assume it was the correct difference, I never bothered to figure it >out. The impressive thing (to me) was that I got the correction and >credit from AT&T automatically, I have NEVER had to call and question >the bill! The reason you always received credit automatically is because a AT&T representative checked your charges monthly and submitted the credit manually. You state that calls on the first line use to be charged at regular rate and then credit the next moth. Well that was because the phone numbers where set up with separate accounts. For example my account number is 407 676 xxxx 321 while the first number is 407 676 xxxx and the second is 407 952 xxxx .. When they were separte accounts the 407 952 xxxx line was account # 407 952 xxxx 453. >This hasn't happened for quite a long time now, though, so perhaps >they have a different system for figuring it all out these days. Yeah because Southern Bell as transfered both numbers to ONE account. (In the month that things became okay did you have a lot of credits and charges on the Sothern Bell part? Things like credit for service removed month xx to month uu?) >the need to do this, but I'm curious as to what happens if I simply >call Southern Bell and arrange to have ALL the lines billed to the >same number as the first two. I am fairly certain that's not EXACTLY >what AT&T has in mind with those reminders, though! :-) Those calls will still be billed at regular rates and all your charges will be printed on the same bill. I will be happy to discuss this in email with anyone who would like. Bill Huttig la063249@zach.fit.edu