Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!att!watmath!maytag!watstat!dmurdoch
From: dmurdoch@watstat.uwaterloo.ca (Duncan Murdoch)
Newsgroups: comp.lang.pascal
Subject: Re: How to I contact Borland on CompuServe
Keywords: Borland Compuserve
Message-ID: <1990Aug14.152611.27327@maytag.waterloo.edu>
Date: 14 Aug 90 15:26:11 GMT
References: <5392@minyos.xx.rmit.oz>
Sender: daemon@maytag.waterloo.edu (Admin)
Distribution: comp.lang.pascal
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I tried to mail this, but it bounced.  I hope it's of general interest.

In article <5392@minyos.xx.rmit.oz> rxcob@minyos.xx.rmit.oz (Owen Baker) writes:
>Can anyone tell me how I can contact Borland on Compuserve from the net?
>Being in Australia it is a bit hard to get onto CompuServe and I have
>been reading quite a few articles recently about mailing CompuServe users
>from the net so I assume this is possible. Any info appreciated.

Borland has said it will _not_ provide tech support over Internet.  They
figure the public support they give on Compuserve is better value for their
time.  

However, when I pointed out to them that they were going to miss out on
bug reports with this policy, they 
relented a tiny bit:  they will read messages coming from Internet the
same as letters received by mail, and will reply by (paper) mail if
you give a good return address (and if they would have replied to a letter).

If you want to send something under these terms, make sure you state that
that's what you want:  otherwise you're likely to get a form letter saying
"we don't give support over Internet".

The address to send to is in my .mailrc file as
  
 alias borland 76703.764@compuserve.com

I hope this is some help.

Duncan Murdoch
dmurdoch@watstat.waterloo.edu