Path: utzoo!attcan!uunet!wuarchive!zaphod.mps.ohio-state.edu!uakari.primate.wisc.edu!aplcen!boingo.med.jhu.edu!welch.jhu.edu!stevek
From: stevek@welch.jhu.edu (Steve Kelley)
Newsgroups: comp.sys.amiga
Subject: Re: I need info on Montgomery Grant please.
Message-ID: <1990Aug13.142514.5719@welch.jhu.edu>
Date: 13 Aug 90 14:25:14 GMT
References: <3897@bwdls58.UUCP> <1990Aug11.062205.9424@ccu.umanitoba.ca> <90224.190820JKT100@psuvm.psu.edu>
Reply-To: stevek@welchlab.welch.jhu.edu (Steve Kelley)
Distribution: na
Organization: Welch Medical Library, Baltimore
Lines: 44

In article <90224.190820JKT100@psuvm.psu.edu> JKT100@psuvm.psu.edu (JKT) writes:
1)
>The official low-down, at least from Commodore, is that they will not
>honor ANY warranties on Mail-ordered Amigas. NO warranty whatsoever
>on the unit.
2)

>Montgomery Grant also has the _worst_ reputation of any dealer I have
>ever heard of.  They routinely repackage returned and defective units
>and ship them out again as "new" equipment.  They hassle you if you have
>a complaint.  They delay orders, "lose" returns, and essentially give
>mail-order a bad name.

I *hate* to do this *BUT*...

	FLAME ON

	1) CBM has *repeatedly* said they would honor *ALL* warrantys. 
	Call their cust. supp. to check. 

	2) This might be construed as SLANDER. *Please* cite specific
	cases.

	flame off

Now my EXPERIENCE w/ MG. I bought an A2500 from them last year. My
plastic was a bit threadbare so I used a friend's card. So, they
(of course) called her the same day. *THEN* they called her bank
and called her again 2-3 times leaving messages at home and her 
work. They really pushed to sell their $300 "warranty", too... It
then took 10+ days to deliver UPS - if I wanted 2nd Day Air it would
be 3% (of $3200) more. They charge 3% shipping *ALREADY*.

I heard of the "reconditioned machine rumors" (they *probably* are a
grey market opperation) after the fact but i recieved an unopened
CBM box w/ a perfectly working 2500 inside. CBM assured me *at that
time* that they honor all warrantys on it.

Reccomendation: Unless you like hassles *AVOID* MG. This is definately
a CAVEAT EMPTOR type place. The extra couple of $100 saved is not
worth it. Other MOs (Briwall, Computability, GO Amigo, etc) are much
easier to deal with. I recently got an A3000 at ed. disc. via a local
dealer which is *THE* way to go if you're a university type. 
they would honor *all* warrantys.