Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!samsung!usc!wuarchive!psuvax1!psuvm!jkt100 From: JKT100@psuvm.psu.edu (JKT) Newsgroups: comp.sys.amiga Subject: Re: C= screws customers again! - (was Re: I need info on M G please.) Message-ID: <90226.125027JKT100@psuvm.psu.edu> Date: 14 Aug 90 16:50:27 GMT References: <3897@bwdls58.UUCP> <1990Aug11.062205.9424@ccu.umanitoba.ca> <90224.190820JKT100@psuvm.psu.edu> <1990Aug13.203535.32528@uokmax.uucp> Distribution: na Organization: Penn State University Lines: 78 There are two reasons C= is halting mail order: 1) It looks unprofessional. Can you mail-order Macs or genuine IBM's? 2) All the trouble caused by shifty mail-order firms such as Montgomery Grant have caused C= no end ouf trouble. >I understand C= wanting to support their retailers by shutting down >mail order competition, but they ARE screwing quite a few of us. Granted, you may not have a reputable Amiga dealer near you, but C= is in no position to establish their own store right there. C= depends on independent dealers just like Apple and IBM do. I know this doesn't solve your problem, but I don't see an easy solution. >I would like to see C= arrange for an order line for those people out >of range of legitimate Amiga dealers to order at a reasonable price >(near actual retail). Good idea, but not an EASY solution. I too would like to see such an option, but don't expect to see it any time soon. :-( >I purchased a 1950 through mail order in April and have had problems >with it and its THREE successors, each of which were returned to the >mail order house because there was no local authorized repair center. >When the FOURTH one arrived DOA, I found out that a local repair center >had just recently been authorized by C=, so I was thrilled to deliver >my monitor to them rather than foot the bill for yet another return >trip to the mail order place (at over $50 a whap). Care to meniton which mail-order firm this was? I have not heard NEARLY this many bad things about the 1950, and am not at all sure that Commodore quality control is responsible for your bad monitors. >The repair shop found a cracked circuit board was the problem and C= >said they didn't have them in stock. As stated in this area previously, it's a new product, and C= has not had the time to build up a supply of repair parts yet. >They "graciously" volunteered to ship me a brand new one and issue a >UPS "will call" for the broken one at the service shop. That was the >week before last, and they still haven't shipped it and I understand >UPS might go on strike tonight at midnight, extending my over THREE >MONTH nightmare with this monitor. First of all, I think C= went above and beyond the call of duty offering to ship you a new one right out of stock. Your "3 month nightmare" was caused by the mail-order firm, not Commodore. Secondly, UPS didn't go on strike, so that's not a factor here. >Had I had a local dealer, none of this would have occurred or been >necessary. But without the ability to mail order, I wouldn't have the >over $7000 computer system (sans monitor) that sits before me because >I would have been S.O.L. when it came to getting any of it. >Commodore, don't spite those of us with no legitimate dealers, don't >relegate us to the PC or Apple world. As stated above, Commodore cannot just go and make a dealer in your town. Neither can Apple or IBM. It's the current market that dictates whether a dealer goes into business. Heck, if you see a market there, open your own dealership. (ok, maybe impractical, but if you won't open a dealership, maybe you can see why others won't either.) > _______ __________ > _/____) ' __ /_/ / ' / / __ _ "N.I.N.J.A.J.I.S."-Me > / \___/__/___/ |_ /__/__/__/_/_-_/__/_/ The Displaced Razorback. > ___________________________________________/ Founder: IDGAFF Ltd. Kurt -- ----------------------------------------------------------------------- || Kurt Tappe (215) 363-9485 || Amigas, Macs, IBM's, C-64's, NeXTs, || || 184 W. Valley Hill Rd. || Apple ]['s.... I use 'em all. || || Malvern, PA 19355-2214 || (and in that order too! ;-) || || jkt100@psuvm.psu.edu --------------------------------------|| || jkt100@psuvm.bitnet jkt100%psuvm.bitnet@psuvax1 QLink: KurtTappe || -----------------------------------------------------------------------