Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!samsung!know!zaphod.mps.ohio-state.edu!sdd.hp.com!elroy.jpl.nasa.gov!peregrine!sceard!ncr-sd!crash!pro-party.cts.com!seanc
From: seanc@pro-party.cts.com (Sean Cunningham)
Newsgroups: comp.sys.amiga
Subject: Re: C= screws customers again!
Message-ID: <3986@crash.cts.com>
Date: 18 Aug 90 07:16:11 GMT
Sender: root@crash.cts.com
Lines: 45

In-Reply-To: message from mrr@mrsoft.Newport.RI.US

While I respect your opinion, I must disagree with you...
 
I work at the only Amiga dealership south of San Antonio (Computer-Ease), and
we have been hit heavy by mailorder houses such as Montgomery Grant.  You're
not seeing the whole picture, and while I sympathize with you for not having a
local dealer, alot of the mailorder houses are not on the up and up.
 
There has been serial number shaving, European machines being imported and
converted for use in the US, and other stuff...And don't think this is just
Commodore.  How many authorized Apple Mac or IBM mailorder houses are there?
 
Some of the problem is with buyers as well...we've had several locals purchase
Amigas mailorder, and then come crying to us when something goes wrong with
it...and they bought mailorder for one thing, to save a few bucks.  Look what
it gets them...
 
Commodore wants to keep dealers and customers face to face...even though
dealers are scarce, things are getting better.  Connecting Point, and now
ComputerLand, and another I can't remember (only 13 stores I believe)...
 
As long as there are mailorder houses like Montgomery Grant, more and more of
the smaller dealers like ourselves will have no choice but to shut down...then
when all the small dealers are gone, even fewer people have access to the
service and support they need.
 
My boss bought his A1000 mailorder because there wasn't a dealer
close...that's why he opened the shop, and also because the mailorder house
treated him like just another number.
 
Some people are in favor of mailorder machines...but they don't always take
into account who this may be hurting.
 
Sean
////////////////////////////////////////////////////////////////////////////
  UUCP: ...!crash!pnet01!pro-party!seanc       | 
  ARPA: !crash!pnet01!pro-party!seanc@nosc.mil | " Fanatics have their 
  INET: seanc@pro-party.cts.com                |   dreams, wherewith they
                                               |   weave a paradise for
  RealWorld: Sean Cunningham                   |   a sect. "
      Voice: (512) 994-1602  PLINK: ce3k*      |                -Keats
                                               |
  Call C.B.A.U.G. BBS (512) 883-8351 w/SkyPix  | B^) VISION  GRAPHICS B^)
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\