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From: richard@hpfcdc.HP.COM (Richard Artz)
Newsgroups: comp.sys.handhelds
Subject: Re: Loyalty (Was Re: HP promo)
Message-ID: <11330004@hpfcdc.HP.COM>
Date: 17 Aug 90 05:17:18 GMT
References: <2741@inews.intel.com>
Organization: HP Fort Collins, Co.
Lines: 35

Hi Mark, (and other upset 48sx people)

>This product, while arguably the greatest
>handheld to hit the market, will most likely be the LAST HP product I own
>unless they respond to this line of postings with a reasonable explanation and
........^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
----------
While I do work for HP I don't have a thing to do with the calculators.
So, while I can't respond for the company I can sure say (for myself)
that this is a strange statement. For example, if you bought a car,
and were upset, you would post a note?  When I'm upset, I always write 
a letter.  Sometimes it works, sometimes it doesn't, but I always feel better.

Please, I know that there are a lot of very nice people in HP. They
(and I) listen to customers. If you are upset, write a letter. Send
it to Corvallis.  If you are really upset, write a second letter to
to the CEO of the company. A letter sitting on a manager's desk gets
attention (if the company is worth anything). You will be the judge.

I know we are heading towards an "electronic society" but paper is 
very tangible. It doesn't go away with a keystroke. If enough people
write letters, things change. Writing a letter shows you took time
out of your busy life to express your displeasure. Managers can use
a letter as ammunition to change things. A note just doesn't carry
the same weight. (at least, not yet :-)

-- THANKS for listening.

Oh, BTW, I already bought my 48sx and Eq. Lib. (sigh)

Richard Artz / OSSD Learning Products / 303-229-2036 / richard@hpfcww.fc.hp.com
 Hewlett-Packard / MS11 / 3404 E. Harmony Road / Fort Collins, CO 80525-9599 
This response does not represent the official position of, or statement by, the
Hewlett-Packard Company.  The above data is provided for informational purposes
only. It is supplied without warranty of any kind.