Path: utzoo!attcan!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!ingr!fordke
From: fordke@ingr.com (Keith Ford x8614)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: ATI saga
Message-ID: <11797@ingr.com>
Date: 19 Aug 90 20:38:43 GMT
Reply-To: fordke@ingr.com (Keith Ford x8614)
Organization: Intergraph Corp. Huntsville, Al
Lines: 23

Here is my follow-up to my posting about having video problems
with my ATI VGA 1024 (Wonder) when the hard drive was accessed.
I called ATI and explained the problem.  They said it was a known
problem and that my board required a modification.  I asked the
tech support person I was talking to what I needed to do.  She
said I should ship the card to the address in the manual.  I did
this and waited three weeks.  I called to get a status report.
The tech support person I talked to said they did no follow up
on RMA's until 30 days.  I told the fellow that I had not been
told to acquire a RMA number.  He said, "Uh-Oh".  I asked what
would have happened to my board.  He said it would probably be
returned to me.  I said that it had already been three weeks.
He said it might have gotten stuck at the border.  I'm going to
wait until week #5 and try again.  As best I can tell, there are
three possible endings to this story.  From best to worst: (1)
the board shows up at my door step repaired,  (2) the board shows
up in the same condition as sent, or  (3) the board is lost.
I'll keep you informed, watch the net.  My only advice is to 
know what you need to do before you ask what that is.  :-(
-- 
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