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From: poffen@sj.ate.slb.com (Russ Poffenberger)
Newsgroups: comp.sys.ibm.pc.misc
Subject: Re: MSC 6.00 delivery charges
Message-ID: <1990Aug15.232817.22905@sj.ate.slb.com>
Date: 15 Aug 90 23:28:17 GMT
References: <1990Jul27.181203.25496@sj.ate.slb.com> <121871@kean.ucs.mun.ca>
Reply-To: poffen@sj.ate.slb.com (Russ Poffenberger)
Organization: Schlumberger Technologies, San Jose, CA.
Lines: 48

In article <121871@kean.ucs.mun.ca> jgarland@kean.ucs.mun.ca writes:
>In article <1990Jul27.181203.25496@sj.ate.slb.com>, poffen@sj.ate.slb.com (Russ Poffenberger) writes:
>> A couple of weeks ago when I received my MSC 6.0 update, I didn't think much
>> about it until yesterday I got a bill from the carrier (Airborne Express) for
>> delivery charges of $40.
>> 
>> What the *$#^&^*% gives?
>> 
>> Is this common practice for Microsoft to bill the recipient for shipping?
>> I thought one of the things I paid for when I ordered it (on my credit card)
>> was some $7.50 for shipping and handling.
>> 
>> Who would I talk to at Microsoft to find out why this is happening?
>> 
>> 
>> Russ Poffenberger               DOMAIN: poffen@sj.ate.slb.com
>> Schlumberger Technologies       UUCP:   {uunet,decwrl,amdahl}!sjsca4!poffen
>> 1601 Technology Drive		CIS:	72401,276
>> San Jose, Ca. 95110             (408)437-5254
>
>
>This has happened to me (once!) when a part was shipped using a 
>service that did not come to our part of the world (Federal Express).  
>They apparently gave the part to a freight forwarding service who 
>(after a day or two of deliberation and deep thought) gave it to Air Canada
>(charging $30 for their trouble).  Air Canada then shipped it to me 
>and said I could pick it up as soon as *I* cleared it through customs 
>and paid the forwarding fees and their own fees (another $30).  
>Thank God it was RAM and didn't weigh anything!  
>
>As the sender acted in good faith as far as I could tell, I let it 
>ride and chalked it off to experience.  But you can be damn sure I 
>check out *HOW* a company I order from proposes to ship to me now.  In 
>truth, for a remote Canadian city like I live in, I have found the mail to be 
>about as good as anything since (1) nothing is going to arrive fast 
>anyway--sigh--and (2) the mail doesn't always flag my stuff for customs 
>or for paying the 13.5% Federal Sales tax (I average about 1 in 3 by 
>mail and 1 in 1 by air courier).
>

I can't believe that there is a problem shipping via ANY method to San Jose. In
fact, I got my SDK update from usoft via 2 day Fed-Ex. No problems there.


Russ Poffenberger               DOMAIN: poffen@sj.ate.slb.com
Schlumberger Technologies       UUCP:   {uunet,decwrl,amdahl}!sjsca4!poffen
1601 Technology Drive		CIS:	72401,276
San Jose, Ca. 95110             (408)437-5254