Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!hp-pcd!hpvcfs1!neff
From: neff@hpvcfs1.HP.COM (Dave Neff)
Newsgroups: comp.sys.mac.hardware
Subject: Re: Deskwriter INK
Message-ID: <19640024@hpvcfs1.HP.COM>
Date: 17 Aug 90 23:44:20 GMT
References: <1990Aug17.165342.29750@granite.cr.bull.com>
Organization: Hewlett Packard, Vancouver, WA
Lines: 24

>At Macworld in Boston I went to the HP booth and asked about the
>rumored water-fast ink.  The response was that it would be released
>in early 1991.  Doing some quick math, I then asked if that meant it
>was six months in the future.  The marketing type thought for a moment
>and then replied "Thats correct".  I then pointed out that the ink has
>been six months in the future since I bought my Deskwriter in August
>1989 and that I was tired of this run around.  He then went into typical
>marketing 101 what-to-say-when-you-dont-know-what-you-are-talking-about 
>drivel, so I left.

No HP personel should have EVER said waterfast ink will be available
in whatever time frame up until this point.  Some HP person or dealer may have
told you something based on some rumor, but the official HP answer to
the waterfast ink question in the past was, "We are working on it", with
NO time frame promised or even suggested.

What has changed is now HP has anounced availability of such an ink.
The anouncement is in the latest Computer News for HP dealers.  Now if HP does
not deliver by the promised December time frame, I think you have
reason to be upset with HP.  But if some HP representative or 
dealer gave you time frames in the past, they were out of line.

Dave Neff
neff@hpvcfs1.HP.COM