Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!uwm.edu!cs.utexas.edu!know!zaphod.mps.ohio-state.edu!sdd.hp.com!decwrl!shelby!portia.stanford.edu!declan
From: declan@portia.stanford.edu (Declan McCullagh)
Newsgroups: comp.sys.next
Subject: NeXT Support (Was: Re: Run-time object loading)
Keywords: technical support
Message-ID: <1990Aug15.213806.543@portia.Stanford.EDU>
Date: 15 Aug 90 21:38:06 GMT
Sender: declan@portia.Stanford.EDU (Declan McCullagh)
Organization: Olympic Technologies
Lines: 27

In an earlier message, Ivo Welch (ivo@next.agsm.ucla.edu) writes...

>I have zero connections and zero company support, too. However, I am
>very pleased with Next's support, particularly the support that I can
>get by asking questions here about the NeXT. If someone else doesn't
>answer first, it often happens that some of NeXT's top technical
>people answer questions. I don't know about the official support,
>though...

I, too, have been pleasantly suprised at the amount of grass-roots
support the NeXT has around the country.  I've also received a good
amount of help from NeXT Technical Support on various matters,
including a particularly nasty serial port problem which I'm still not
sure if I've solved or not...  The turnaround time on technical
questions is a bit longer than Apple, though - Apple DTS almost always
replies in 24 hours, while NeXT seems to take about three days or so.

If you're working on a large application yourself, I'd advise you to
become a registered developer.  In addition to developer prices on
systems, you can send mail to NeXT DTS and ask them questions and get
on the mailing list for product information and manual updates, etc.

-Declan

------------------------------------------------------------------------------
Olympic Technologies / Registered NeXT Developers \ declan@portia.stanford.edu
------------------------------------------------------------------------------