Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: Darren Griffiths <dgriffiths@ebay.sun.com>
Newsgroups: comp.dcom.telecom
Subject: Re: Make Sprint Put it in Writing!
Message-ID: <11348@accuvax.nwu.edu>
Date: 25 Aug 90 22:23:18 GMT
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In article <11330@accuvax.nwu.edu> cambler@polyslo.CalPoly.EDU (Fubar)
writes:

>Three minutes later he informed me that I would have to be referred to
>the business office, which won't be open until Monday morning. I was
>surprised that after claiming in their commercial that I could get it
>in writing, that it was this difficult. He persisted in his courteous
>request for my address.  I gave it to him.

>So, according to the salesman, I can expect it. The "in writing," that is,
>in 14 to 21 days.

>14 to 21 days.

One of my sources within Pacific Bell tells me that US Sprint is going
to come through on their promise to put it in writing.  Pacific Bell
does the billing for Sprint and they are currently working on software
to distribute a "contract" along with bills.  Evidently it is
something a little unusual for Pacific Bell because the contract is
supposed to be customized and different ones will go to people
depending on what long distance service they currently have. This
requires some customized software.

It'll be interesting to see how well this works, Pacific Bell has had
some problems with bill inserts in the past.  They print a disclaimer
on the back of the bills that lists the PUC address in case of
complaints.  They made the mistake of designing the bill so that the
PUC address showed through the return window if someone put the bill
in backwards.  Many people did this and the bills dutiful where sent
to the PUC causing all sorts of problems for Pacific Bell.  The design
of the bill has since been changed :-).


Cheers,

darren