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From: robinson@ug.cs.dal.ca (John Robinson)
Newsgroups: comp.os.msdos.programmer,comp.windows.ms
Subject: Re: Microsoft Support (or lack of)
Message-ID: <1990Aug25.000547.5258@ug.cs.dal.ca>
Date: 25 Aug 90 00:05:47 GMT
References: <1990Aug24.115708.5428@sisd.kodak.com>
Distribution: na
Organization: Math, Stats & CS, Dalhousie University, Halifax, NS, Canada
Lines: 37

In article <1990Aug24.115708.5428@sisd.kodak.com> jdg@sisd.kodak.com (Jeff Gortatowsky CUST) writes:
>In various groups on the net I see references to developers talking
>with Microsoft about upgrades/support/questions etc..  My question
>is: How did you do it? I've called my so called 'Corporate Accounts'
>number and can not get to talk to ANY technical support people
>period.  She just says no.  Call Microsoft Online.  
>
>I can't believe this.  My company has spent tens or hundreds of 
>thousands of dollars on these people's software and I can not
>get through to one technical support chap (or chapette'). 
>I have questions delving deep into the bowels of Windows 3.0
>(device drivers etc...) that require INTERACTIVE communication
>not EMail!  How do you get through to these people?
>
>I'm getting frustrated enough that I'm just about ready to recommend
>on our corporate network that no MS software be purchased unless
>there is no other choice (which is rarely the case).  How do
>you get to talk to real voices at Microsoft?

I have long wondered how Microsoft does it.  How do they manage to put
out software which is usually full of bugs in the first .0 release and
then provide little or no real support for the product and STILL manage
to make a profit?  It isn't as though anyone, least of all me, expects
flawless bug free code.  But either code that works, or people actively
helping one fix problems with non-working code would be quite refreshing.
What boggles my mind is not that they do it but that they MAKE MONEY at
it.  LOTS of money.  It makes one wonder.

>
>--
>Jeff Gortatowsky-Eastman Kodak Company  .....uunet!atexnet!kodak!sisd!jdg
>(716)-726-0084
>Eastman Kodak makes film not comments.  Therefore these comments are mine
>not theirs.

John Robinson
robinson@cs.dal.ac