Xref: utzoo comp.os.msdos.programmer:655 comp.windows.ms:4585 Newsgroups: comp.os.msdos.programmer,comp.windows.ms Path: utzoo!utgpu!watserv1!daemon From: tom@mims-iris.waterloo.edu (Tom Haapanen) Subject: Re: Microsoft Support (or lack of) Message-ID: <1990Aug27.113618.7851@watserv1.waterloo.edu> Sender: daemon@watserv1.waterloo.edu Organization: University of Waterloo, WATMIMS Research Group References: <1990Aug24.115708.5428@sisd.kodak.com> <1990Aug25.000547.5258@ug.cs.dal.ca> Distribution: na Date: Mon, 27 Aug 90 11:36:18 GMT Lines: 31 > jdg@sisd.kodak.com (Jeff Gortatowsky CUST) writes: >> In various groups on the net I see references to developers talking with >> Microsoft about upgrades/support/questions etc. ^^^^^^^^^^ >> I can't believe this. My company has spent tens or hundreds of >> thousands of dollars on these people's software and I can not >> get through to one technical support chap (or chapette'). Jeff appears to be talking about the lack of support for the Windows SDK, or possibly the OS/2 SDK. Support for those products is only available using the Microsoft Online ($$$$), or sometimes through the Net. :) John Robinson writes: > I have long wondered how Microsoft does it. How do they manage to put > out software which is usually full of bugs in the first .0 release and > then provide little or no real support for the product and STILL manage > to make a profit? ...and then John generalizes this to all Microsoft products! Let's get it straight, there is free (non toll free) support available for all Microsoft applications and languages at (206) 454-2030. Only the SDKs (and maybe DOS?) are not supported. Second, as to their products being "full of bugs in the first .0 release"... I have Windows 3.0, Word for Windows 1.0 and Excel 2.0 --- all first releases, and all remarkably bug-free. Certainly more bug-free than, say, Lotus 1-2-3 3.0, which crashes here regularly (we have re-installed 2.01 for those who don't want to take chances). [ \tom haapanen --- university of waterloo --- tom@mims-iris.waterloo.edu ] [ "i don't even know what street canada is on" -- al capone ]