Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!rpi!elessar
From: elessar@pawl.rpi.edu (Kenneth E. Lareau)
Newsgroups: comp.sys.amiga
Subject: Re: Lattice Upgrade
Keywords: Question about Lattice Support...
Message-ID: <8&+%4H%@rpi.edu>
Date: 23 Aug 90 05:49:56 GMT
References: <13240@mentor.cc.purdue.edu>
Organization: Rensselaer Polytechnic Institute, Troy NY
Lines: 26

hutsonda@mentor.cc.purdue.edu (Dwayne Hutson) writes:

>I have to wonder where my money went to when I purchased the Lattice
>product.  I have enjoyed the use I have gotten from the Lattice compiler,
>but I distinctly remember a Lattice salesman tell me at the AmiExpo in
>August of '89 that any upgrade that was 5.x would be free.  He said only
>major releases which would have a new number such as 6.x would cost the
>customer money.  This is one reason I chose Lattice over Aztec.
>What has happened?  I supported and wrote in Lattice's defense when they
>were recieving negative comments last update, over the mixup of the 5.4
>upgrade.  Now I am wondering if I should have said anything at all.
>Is there no longer real customer support anymore.  I mean it really isn't
>support if you have to pay a good percentage of the cost of the original
>itself.
 
Well, considering that Lattice no longer is putting out the product, but
that SAS is, it would seem that SAS doesn't need to stick to the word that
Lattice gave. I could be wrong on this, as I have no idea how Lattice and
SAS worked things out, but I don't think Lattice has a say over it anymore.
Then again, there may be another reason behind it. If it was stated that
such a minor upgrade would be free, I would like to know why this isn't 
being followed through, as I'm considering the upgrade to 5.10 from 5.05
myself...anyone out there have an answer?
 
Ken Lareau
elessar@pawl.rpi.edu