Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!wuarchive!udel!haven!decuac!bacchus.pa.dec.com!granite.pa.dec.com!mwm From: mwm@raven.pa.dec.com (Mike (Real Amigas have keyboard garages) Meyer) Newsgroups: comp.sys.amiga Subject: Re: Lattice Upgrade Message-ID: Date: 23 Aug 90 17:42:34 GMT References: <13240@mentor.cc.purdue.edu> Sender: news@wrl.dec.com (News) Organization: Missionaria Phonibalonica Lines: 36 In-Reply-To: hutsonda@mentor.cc.purdue.edu's message of 23 Aug 90 01:56:07 GMT In article <13240@mentor.cc.purdue.edu> hutsonda@mentor.cc.purdue.edu (Dwayne Hutson) writes: I have to wonder where my money went to when I purchased the Lattice product. I have enjoyed the use I have gotten from the Lattice compiler, but I distinctly remember a Lattice salesman tell me at the AmiExpo in August of '89 that any upgrade that was 5.x would be free. He said only major releases which would have a new number such as 6.x would cost the customer money. This is one reason I chose Lattice over Aztec. What has happened? I supported and wrote in Lattice's defense when they were recieving negative comments last update, over the mixup of the 5.4 upgrade. Now I am wondering if I should have said anything at all. Is there no longer real customer support anymore. I mean it really isn't support if you have to pay a good percentage of the cost of the original itself. The story as I heard it from Lattice is that "major upgrades" - from 4.x to 5.x, and so on - would cost money, but that minor upgrades & bug fixes - from 5.02 to 5.04 - would be free. From what I've heard, 5.1 is qualifies as a "major upgrade", as it includes many enhancements and support for 2.0. SAS is saying that the minor upgrades & bug fixes will continue to be free. Seems like they've changed the name, but not the policy. Doesn't seem like anything to get upset about to me. Nor does $40 seem like a "good percentage of the cost of the original", being less than 20% of the current street price. On the other hand, things are changing. Wait to see how the bug fixes for 5.1 are handled before getting upset.