Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!pacific.mps.ohio-state.edu!zaphod.mps.ohio-state.edu!sol.ctr.columbia.edu!srcsip!valiant!carpent From: carpent@SRC.Honeywell.COM (Todd Carpenter) Newsgroups: comp.sys.amiga Subject: Re: Lattice Upgrade Message-ID: <88160@srcsip.UUCP> Date: 23 Aug 90 13:32:12 GMT Sender: news@src.honeywell.COM Lines: 38 In-reply-to: elessar@pawl.rpi.edu's message of 23 Aug 90 05:49:56 GMT hutsonda@mentor.cc.purdue.edu (Dwayne Hutson) writes: >I have to wonder where my money went to when I purchased the Lattice >product. I have enjoyed the use I have gotten from the Lattice compiler, > {stuff} >Is there no longer real customer support anymore. Oh, kwit-cher-y-nin! Sheesh! How many bloody products out there will send you regular updates without charging you at least media and shipping costs? Since I purchased 5.0, I have dreceive 5.02, 5.04 (a and b, I think), and 5.05. That is a *lot* of disks. I actually sent in some money to them for the 5.05 upgrade, which they returned with the upgrade, along with a polite letter saying it wasn't necessary. Obviously in the mean time their costs have grown. Or perhaps we are getting something aside from bug fixes, such as BETTER PERFORMANCE, which they have no legal/moral obligation to provide free of charge. >Is there no longer real customer support anymore. I mean it really isn't >support if you have to pay a good percentage of the cost of the original Bullchips. Welcome to the real grown up world where people pay money for software maintenance. Who do you think pays for their people to perform software upgrades. Hmmm? New sales cannot always be expected to provide the money to keep the rest of the folks happy. Especially with compilers and software. They are a once-only purchase for most people. It's a good product. If you don't want to pay, don't upgrade. Simple as that. (Yes, I know. It is early in the morning and I shouldn't be heating up this soon. But folks, get real, and try to remember what you learned in your economics classes.) Todd P. Carpenter Honeywell Systems and Research Center voice: (612)782-7229 3660 Technology Drive, Minneapolis, MN 55418-1006 domain: carpent@src.honeywell.com or Arkon%kryl@src.honeywell.com bang-style: !srcsip!carpent Citadel: US 612 699 3106 (Kryl) User Manual, p34, line 5: I am not authorized to have any opinions.