Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!snorkelwacker!apple!well!rnm From: rnm@well.sf.ca.us (Robert Marsanyi) Newsgroups: comp.sys.amiga Subject: Re: C= screws customers again! Message-ID: <20014@well.sf.ca.us> Date: 24 Aug 90 20:18:57 GMT References: <90224.190820JKT100@psuvm.psu.edu> <1990Aug13.203535.32528@uokmax.uucp> Organization: Whole Earth 'Lectronic Link, Sausalito, CA Lines: 14 I can understand both sides of this discussion, both Commodore's reasoning in not wanting to deal with mail order and stranded customers' problems with not getting support. I assume that C= has a mechanism for pre-approv- ing dealerships based on support, repair capabilities, expertise, $ level of projected sales, and so on, and I know from experience that there are many mail order places (like Briwall) that ought to qualify by any stan- dard, other than lack of physical premises for someone to walk into. Per- haps C= could offer certification to qualified mail order places, meaning the warranty would be honoured for equipment purchased there? This would certainly be a large plus for those reputable mail order places who could use it as a marketing tool ... --rbt (robert@f24.n125.z1.fidonet.ORG is an alternative address, preferred)