Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!samsung!usc!ucla-cs!rutgers!cunixf.cc.columbia.edu!cunixb.cc.columbia.edu!es1
From: es1@cunixb.cc.columbia.edu (Ethan Solomita)
Newsgroups: comp.sys.amiga
Subject: Re: GO AMIGO - mail order
Message-ID: <1990Aug24.182028.14416@cunixf.cc.columbia.edu>
Date: 24 Aug 90 18:20:28 GMT
References: <1990Aug23.152603.12691@herald.usask.ca>
Sender: news@cunixf.cc.columbia.edu (The Daily News)
Reply-To: es1@cunixb.cc.columbia.edu (Ethan Solomita)
Organization: Columbia University
Lines: 48

In article <1990Aug23.152603.12691@herald.usask.ca> hardie@herald.usask.ca (Peter Hardie) writes:
>
>After being put on hold several times I finally
>got through to GO AMIGO (this is a long distance call from SASK,CANADA
>to California! )and they said to mail the board back (giving me a Returned
>Merchandise Authorization number for it). I was also given the choice of
>waiting for that board to get back to them and then they send me the
>correct one, or creating a new order so I could get the Insider much faster.
>They would then credit me on the first order when the board arrived.

	Peter (and all you fellow netters out there in net land
8), this experience is so contrary to my many experiences with Go
Amigo that it must be the exception and not the rule.
	First, they have an 800 number. Have some patience. I am
usually put on hold too but never for more than 2-3 minutes. If
you would just call instead of writing again I'm sure they'd
straighten it out.
	As examples of what Go Amigo has done for me:

1) I had an A500 and wanted to hook up a GVP 40MB hardcard
through an expansion box. I bought the Pacific Peripherals box
that fit under the machine. Unfortunately, it wasn't big enough
to put a hardcard into, so Go Amigo swapped that box for the
Toolbox from Expansion Technologies for free. Not even a
restocking charge.

2) I bought Disk Mechanic. Although I've been told that it has
been improved, what I got was terrible. Those parts that did work
were incorrectly documented because the manual version and the
program version were different! Go Amigo returned it for credit.

3) I bought the cheap replacement mouse from Go Amigo. When I got
it it wouldn't move left. The person on the phone told me that
they had a 25% failure rate on the brand and refunded my money on
the credit card.

	If anything, your mistake was not to IMMEDIATELY contact
Visa and put a stop on the payment. That should be an instinctive
reaction. The 800 number is free. Don't complain if you have to
wait 5-10 minutes. The alternative, as you discovered, is to pay
for the call. Give them the benefit of the doubt, they've been
very good to me.
	-- Ethan

Ethan Solomita: es1@cunixb.cc.columbia.edu

*Iraq += *Kuwait
NumCountries--