Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!wuarchive!zaphod.mps.ohio-state.edu!usc!snorkelwacker!apple!vsi1!zorch!xanthian From: xanthian@zorch.SF-Bay.ORG (Kent Paul Dolan) Newsgroups: comp.sys.amiga.hardware Subject: Re: WHICH 1084 Fix? (Re: 2002 popping) Message-ID: <1990Aug26.184107.1217@zorch.SF-Bay.ORG> Date: 26 Aug 90 18:41:07 GMT References: <1179@tardis.Tymnet.COM> <1990Aug13.111924.563@zorch.SF-Bay.ORG> <1195@tardis.Tymnet.COM> Organization: SF Bay Public-Access Unix Lines: 47 jms@tardis.Tymnet.COM (Joe Smith) writes: > xanthian@zorch.SF-Bay.ORG (Kent Paul Dolan) writes: First, Joe, thanks for republishing the fix info for this problem, and the clarification of which fix/why that fix is appropriate. >>And I still think Commodore should issue a recall for _all_ >>the monitors subject to these problems and fix them at their own expense. >You mean, RCA should issue a recall. The A2002 monitor appears to be an >off-the-shelf component with a custom logo. No, I bought the monitor from an Amiga dealership, it came from Commodore, whose responsibility it was to do quality control on the item before buying it in bulk from the original manufacturer and selling it as part of the Amiga systems. RCA may have built a bad monitor, but the fix is definitely Commodore's responsibility, they failed to sell a defect free product. >>I am dumbfounded that CBM managed to release the 2002 series >>of monitors without fixing the problem at the design level. >You should blame the manufacturer, not CBM. No, the blame here is again Commodore's and by this point they were being completely irresponsible. Buying anything in bulk gives a company the right to insist that it be properly made. Commodore knew the monitor series had a problem that eventually kills the whole system, yet continued to purchase and sell these monitors without having the design flaw corrected, when the cause and cure for the problem had been repeatedly published in the trade press and on USENet. That shows total contempt for customers, and is unforgivable. I still insist Commodore owes us all a recall on these monitors; asking the naive user to fix ultra high voltage equipment, or to pay outrageous shop repair fees for a problem entirely Commodore's responsibility is despicable. The affect on Commodore's reputation in the user community of this continued stonewalling on accepting responsibility is part and parcel of the problems Commodore has marketing the Amiga, and until Commodore wakes up, things won't improve, and they will keep posting losses. This isn't the only problem Commodore has given this approach, by the way. The garbage power supplies on the original A500s got similar treatment, and for all I know are still being sold to this date. Kent, the man from xanth.