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From: rich@pro-exchange.cts.com (Rich Sims)
Newsgroups: comp.sys.apple2
Subject: Re: AE Service--was Re: PC Transporter
Message-ID: <21778.apple.info-apple@pro-exchange>
Date: 24 Aug 90 09:40:36 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 17

In-Reply-To: message from dalel@servio.UUCP

> I have had a very bad experience with the AE Tech Service people.
        [stuff deleted]
> Great products, but very sh*tty service.

This is not an attempt to "defend" AE's service, but since we always hear the
down side of any company's performance, I just thought I'd mention that on the
two occasions when I had to deal with them, their response was *VERY* fast and
completely satisfactory.  The last time was a couple of years ago, though.

I wish I could say the same for their Tech Support people.  I had a need for
some information on their clock card, and never was able to get it.  The Tech
Support person told me my question had been given to the "engineers" and I'd
have an answer as soon as they got one.  She even called me back a week or two
later to let me know "I hadn't been forgotten"... but that was the last I ever
heard about it... sigh!  Started out great, then just "collapsed".