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From: patrickd@chinet.chi.il.us (Patrick Deupree)
Newsgroups: comp.windows.ms
Subject: Re: Superbase 4 support?
Keywords: Superbase 4 Windows support
Message-ID: <1990Aug22.213048.9236@chinet.chi.il.us>
Date: 22 Aug 90 21:30:48 GMT
References: <8940@uhccux.uhcc.Hawaii.Edu>
Distribution: na
Organization: The Whitewater Group, Evanston, IL
Lines: 30

In article <8940@uhccux.uhcc.Hawaii.Edu> todd@uhccux.uhcc.Hawaii.Edu (Todd Ogasawara) writes:
>Has anyone dealt much with Precision Software and their Superbase 4
>product? I've heard good things about the product but am hestitant to buy
>it after the experience I had with them on the phone this morning.
>
>I called to ask about their Trial Pack. Was put on hold three times.
>Finally, someone talked to me. I was told that someone would call me back
>(remember, I all I want is to see their demo disk.. no tech questions,
>etc.). So far, no one has called me back.
>
>My question is.. What kind of support can you expect from Precision
>Software given that they are obviously a very small, very busy company that
>does not even have operators who can take a name and address to mail a disk
>and whose sales force is too busy to call back?

It's definatly tough to reach Precision Software for support.  We have their
product in here and it took a couple of days for someone to get back to me
when I asked a question.

The thing is, it's a wonderful product (except for the fact that it doesn't
follow any of the Windows standards on how to do things).  We use it here
for our bug tracking database and we have a front end that looks nice and
is easy to use and we're able to generate reports easily.

It's definatly the best data-base product I've seen for Windows
-- 
"Organized fandom is composed of a bunch of nitpickers with a thing for
 trivial pursuit."  -Harlan Ellison

Patrick Deupree ->	patrickd@chinet.chi.il.us