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From: jdg@sisd.kodak.com (Jeff Gortatowsky CUST)
Newsgroups: comp.os.msdos.programmer,comp.windows.ms
Subject: Microsoft Support (or lack of)
Message-ID: <1990Aug24.115708.5428@sisd.kodak.com>
Date: 24 Aug 90 11:57:08 GMT
Sender: news@sisd.kodak.com
Distribution: na
Organization: Eastman Kodak Company, Rochester NY
Lines: 23

In various groups on the net I see references to developers talking
with Microsoft about upgrades/support/questions etc..  My question
is: How did you do it? I've called my so called 'Corporate Accounts'
number and can not get to talk to ANY technical support people
period.  She just says no.  Call Microsoft Online.  

I can't believe this.  My company has spent tens or hundreds of 
thousands of dollars on these people's software and I can not
get through to one technical support chap (or chapette'). 
I have questions delving deep into the bowels of Windows 3.0
(device drivers etc...) that require INTERACTIVE communication
not EMail!  How do you get through to these people?

I'm getting frustrated enough that I'm just about ready to recommend
on our corporate network that no MS software be purchased unless
there is no other choice (which is rarely the case).  How do
you get to talk to real voices at Microsoft?

--
Jeff Gortatowsky-Eastman Kodak Company  .....uunet!atexnet!kodak!sisd!jdg
(716)-726-0084
Eastman Kodak makes film not comments.  Therefore these comments are mine
not theirs.