Xref: utzoo comp.os.msdos.programmer:637 comp.windows.ms:4533 Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!samsung!zaphod.mps.ohio-state.edu!mips!dimacs.rutgers.edu!dorm.rutgers.edu!medici From: medici@dorm.rutgers.edu (Mark Medici) Newsgroups: comp.os.msdos.programmer,comp.windows.ms Subject: Re: Microsoft Support (or lack of) Message-ID: Date: 24 Aug 90 15:45:15 GMT References: <1990Aug24.115708.5428@sisd.kodak.com> Followup-To: comp.os.msdos.programmer Distribution: na Organization: Rutgers Univ., New Brunswick, N.J. Lines: 20 jdg@sisd.kodak.com (Jeff Gortatowsky CUST) writes: >In various groups on the net I see references to developers talking >with Microsoft about upgrades/support/questions etc.. My question >is: How did you do it? I've called my so called 'Corporate Accounts' >number and can not get to talk to ANY technical support people >period. She just says no. Call Microsoft Online. Jeff, try calling the Microsoft Technical Support number (206/454-2030) instead of the toll-free Corporate Accounts number. CorpAccts is set-up to handle sale information and related customer support issues, not technical support. Other than having to spend a very long time on hold waiting to get to a tech, I've had no other problems. -- ---------------------------------------------------------------------------- Mark Medici/SysProg3 * Rutgers University/CCIS * medici@elbereth.rutgers.edu ----------------------------------------------------------------------------