Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: peter da silva Newsgroups: comp.dcom.telecom Subject: Re: Real Operators? Message-ID: <11524@accuvax.nwu.edu> Date: 30 Aug 90 17:13:47 GMT Sender: news@accuvax.nwu.edu Reply-To: peter@ficc.ferranti.com (Peter da Silva) Organization: Xenix Support, FICC Lines: 45 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 608, Message 8 of 11 In article <11398@accuvax.nwu.edu> John Higdon writes: > Sprint's latest TV spot: "...We have REAL operators..." [Three examples of what seem to me to be very similar service.] > but Sprint had better "shape up" when it comes to operator service. You got the information you wanted each time. The difference seems lost in the noise to me. I've had similar results with Emily Latella. As for collect calls: I don't know about Sprint, but the last time anyone called us collect via AT&T it went like: "Hello, I have a collect call. Is this Stephanie da Silva?" "Yes" *Click* No "will you accept a call from..." or even "will you accept charges...". As it turned out, we didn't want to talk to this person and they were good enough to remove the charges. We didn't get instant credit, either. Peter da Silva. `-_-' +1 713 274 5180. 'U` peter@ferranti.com [Moderator's Note: Your story illustrates how all the carriers, including AT&T, are only as good as their front line personnel. The chain is as strong as its weakest link, etc. The customer knows nothing of the back office ... but he knows plenty about cranky service reps; dirty, stinky payphone booths; and phones which rip off his money. He remembers all the times the operator has sassed him. He could care less -- if he knows anything at all -- about 195 Broadway. That is why operators and service reps should be *highly paid* and *highly trained and skilled*. Its what's up front that counts! PAT]