Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: John Higdon Newsgroups: comp.dcom.telecom Subject: Re: Real Operators? Message-ID: <11560@accuvax.nwu.edu> Date: 31 Aug 90 07:34:58 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 37 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 610, Message 2 of 11 peter da silva writes: > [Three examples of what seem to me to be very similar service.] If this was the impression you got, then I did an inadequate job of describing the events. Amplification must be in order. > As for collect calls: Yes, about collect calls. In the case of AT&T, I simply spoke my name and within five seconds was conversing with my party. In the case of Sprint, I had to give my name, the number I was calling (even after dialing it -- why should I have bothered to dial it?) and the number I was calling from. After all of this I had to wait many seconds for the operator to dial the call from scratch. It made the difference between five seconds and about one minute. That's hardly insignificant. In the case of requesting place name and rate information, the Sprint operators seemed genuinely flustered. The AT&T operators snapped back the information as if in one stroke. The Sprint operators had to leave the line, and that was AFTER I managed to carefully explain what information I needed. > [Moderator's Note: Your story illustrates how all the carriers, > including AT&T, are only as good as their front line personnel. The True, but I believe it goes a little further than that. It appears that Sprint is not fully utilizing the data being supplied by the LEC. Otherwise, why would you have to tell the operator both the called and calling number. The last time I remember having to do that was in the early sixties before TSPS. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !