Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: Dave Levenson Newsgroups: comp.dcom.telecom Subject: Re: Real Operators? Message-ID: <11561@accuvax.nwu.edu> Date: 31 Aug 90 19:14:58 GMT Sender: news@accuvax.nwu.edu Organization: Westmark, Inc., Warren, NJ, USA Lines: 25 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 610, Message 3 of 11 In article <11524@accuvax.nwu.edu>, our Moderator adds: > [Moderator's Note: Your story illustrates how all the carriers, > including AT&T, are only as good as their front line personnel. The > chain is as strong as its weakest link, etc. The customer knows > nothing of the back office ... but he knows plenty about cranky > service reps; dirty, stinky payphone booths; and phones which rip off > his money. He remembers all the times the operator has sassed him. He > could care less -- if he knows anything at all -- about 195 Broadway. > That is why operators and service reps should be *highly paid* and > *highly trained and skilled*. Its what's up front that counts! PAT] The point is well taken. But on a minor technicality: AT&T no longer lives at 195 Broadway. They've moved. The corporate headquarters is now at 550 Madison Avenue (but still in NYC). This is the unusual-looking building designed by Phillip Johnson, with the "Chippendale" top design. Dave Levenson Voice: 908 647 0900 Fax: 908 647 6857 Westmark, Inc. UUCP: {uunet | rutgers | att}!westmark!dave Warren, NJ, USA AT&T Mail: !westmark!dave