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From: hpubvwa!ssc!tad@beaver.cs.washington.edu (Tad Cook)
Newsgroups: comp.dcom.telecom
Subject: Re: Getting Action on Wrong Numbers
Message-ID: <11575@accuvax.nwu.edu>
Date: 31 Aug 90 22:45:42 GMT
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X-Telecom-Digest: Volume 10, Issue 611, Message 3 of 11


 SUBJECT: Wrong Number!

A couple of years ago, a GTE company in the midwest printed up a handy
little wallet card that listed tech support numbers for various
telephone equipment manufacturers, and distributed them to their
repair folks in the field.

Unfortunately, for TIE they listed our company's 800 number!  Since I
do tech support on telephone products, the calls all got routed to me.
It didn't matter that our receptionist answered with our company name
... or that I told them that the MOD-KEY 16 was not manufactured by
our firm ... these guys refused to believe that they had not reached
TIE!


Tad Cook  Seattle, WA  Packet: KT7H @ N7HFZ.WA.USA.NA  Phone: 206/527-4089 
MCI Mail: 3288544   Telex: 6503288544 MCI UW  
USENET:...uw-beaver!sumax!amc-gw!ssc!tad   or, tad@ssc.UUCP