Path: utzoo!utgpu!watserv1!watmath!att!rutgers!cs.utexas.edu!chinacat!woody
From: woody@chinacat.Unicom.COM (Woody Baker @ Eagle Signal)
Newsgroups: comp.lang.postscript
Subject: Re: Anyone had experience with Synergetics, Thatcher Arizona?
Summary: I'd like to clarify this.
Keywords: Synergetics Don Lancaster
Message-ID: <1539@chinacat.Unicom.COM>
Date: 2 Sep 90 05:03:45 GMT
References: <1990Aug24.060852.11635@comspec.uucp> <841@ecicrl.UUCP> <3848@sactoh0.SAC.CA.US>
Organization: a guest of Unicom Systems Development, Austin
Lines: 26


I have had a fruitful correspondence with the poster of the original request
for information.  I now know the story behind it.  Since Don and I are pretty
good friends, I called him and discussed it with him.  Since he hasno
access to usenet, I'd like to take a moment to explain that Don has analyzed
his business, and his life, and determined that certain things were no longer
productive for him to do.  One of these things, is foriegn sales.  They
wind up costing him more money than they are worth.  His particular problems
have stemmed mostly from Canada.  It seems that shipments don't arrive, he
has troubles with banks, checks, and money transfers etc. etc.  He has
come to the conclusion that foreign sales are just not worth it.  So he
has adopted a policy of "we don't support or sell to foriegn customers"
The poster of this question, unfortunatly got caught flatfooted in this
decision.  He got the material, but no support.  Don has offered to 
cheerfuly refund the money for the material if it is sent back.  I can
see both sides of the issue, and while I don't necessarily agree with
Don's handling of the situation, I respect his right to make those sorts
of decisions.  So for the record, I guess that Synergetics has become
an "All American" :^) company.

Don is very helpful, and does supply good material.  He has just started
a POSTSCRIPT ROUNDTABLE over on GENIE.  There are LOTS of goodies, but
it is a subscription thing via GENIE.

Cheers
Woody