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From: jesup@cbmvax.commodore.com (Randell Jesup)
Newsgroups: comp.sys.amiga.hardware
Subject: Re: Random-flakiness (was: Re: Random A500 reboots)
Keywords: A500 reboot fix
Message-ID: <14068@cbmvax.commodore.com>
Date: 29 Aug 90 22:08:34 GMT
References: <1990Aug14.192824.12994@athena.mit.edu> <7770@gollum.twg.com>
Reply-To: jesup@cbmvax (Randell Jesup)
Organization: Commodore, West Chester, PA
Lines: 30

In article <7770@gollum.twg.com> david@twg.com (David S. Herron) writes:
>For part of his looking around he read comp.sys.amiga.all for
>awhile.  He got this impression that the Amiga's had a higher
>amount of random-flakiness than the other computers.
>
>He wouldn't listen that he wasn't taking a statistically bad sample ..
>And in any case, it might've been a good sample.

	Realize that people who don't have problems have no reason to post.
Think of the fact that there are ~25-50,000 who read these groups (I haven't
checked out news.lists recently).  Also, all manufacturers have similar
flakies over large populations.  I remember reading an article in macuser
or macworld listing the % of machines that had problems with specific parts
in a mac (which being largely unrepairable, due to soldering, is less likely
to have loose chip problems).  Some of the numbers went as high as 15% or more
(I think the highest was the analog video board), if I remember right.

>This is one of those Customer Perceptions which should be erased
>if it's to be taken as a Serious Machine.
>
>Maybe C= can increase/improve QA if it's necessary?

	We're certainly trying.  Have you noticed the new FedEx repair
policy?  I certainly think that's a step in right direction.

Disclaimer: I'm an software engineer, not a QA or marketing guy.
-- 
Randell Jesup, Keeper of AmigaDos, Commodore Engineering.
{uunet|rutgers}!cbmvax!jesup, jesup@cbmvax.cbm.commodore.com  BIX: rjesup  
Common phrase heard at Amiga Devcon '89: "It's in there!"