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From: rusty@GARNET.BERKELEY.EDU (rusty wright)
Newsgroups: comp.sys.dec
Subject: DEC Field Service crap
Message-ID: <9008291727.AA06453@garnet.berkeley.edu>
Date: 29 Aug 90 17:27:37 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Lines: 11

What's this crap I'm getting from field service all of a sudden?
Previously I was able to call the Atlanta 800 number when I had a
hardware problem on a DECstation and give them the machine's serial
number and they could figure out that the machine was still under
warranty and send someone out to fix it.  Now my field service person
(Henry Glaess) is saying that I'm supposed to have some sort of
'access number' and that I was supposed to call Atlanta when I
received the machines and 'register' them for warranty.  Nobody sure
as hell told me anything about this, and now that my machine (which is
still under warranty by many months) isn't working field service is
creating obstacles to getting it fixed.  What an organization.