Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!mcsun!i2unix!inria!ircam!mf
From: mf@ircam.ircam.fr (Michel Fingerhut)
Newsgroups: comp.sys.dec
Subject: Re: DEC Field Service crap
Message-ID: <1990Aug31.075709.1354@ircam.ircam.fr>
Date: 31 Aug 90 07:57:09 GMT
References: <9008291727.AA06453@garnet.berkeley.edu> <14076@cbmvax.commodore.com>
Organization: IRCAM, Paris (France)
Lines: 30

George Robbins writes:
>Well, contact your DEC sales person and point out that you have a serious
>problem.  It is up to them take care of getting you though the DEC maze [...]

I wish it were true.  They (because they change often; in the last 5 years
I've had over half a dozen "your DEC sales person") always point me to someone
who points me to someone else and so on ad nauseam and infinitum.

It would appear from their way of operating that they don't use computers nor
have heard of them.  During the last year I was told many times I had no
software support (that's why I NEVER get updates of ultrix releases), because
I had no contract.  Well, how many times did I reply by telling them the number
of the contract we signed with them and paid for?  This is just ONE OF MANY
instances of severe mismanagment there.  [And so we have a biprocessor 5820
running single processor because Ultrix 4.0 is not available to us].

Besides, George, you must be lucky if you're able to contact your DEC
sales person, because I can't.  He's always either "away from his desk,"
"with a client," "on vacation."    His secretary (if one manages to get
hold of her) dutifully takes a message, with no result at all: you have
to call again and again and again... 

And when they switch jobs you don't really know about that.  So when I tried
reaching my salesman, Mr. B. (say), after a long while (the days it took) he
said "oh but now I'm in marketing, you shoud try Mr. M. (say)."  But
then I tried him, and he was away on vacation, and they pointed to Mr. W. (say),
who did not know anything about our contract problems or any other problems.

Whom should I contact now?  They never listen anyway, they don't give a s**t
about support.  Buy from them -- they are at your feet.