Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!wuarchive!cs.utexas.edu!yale!cmcl2!acf4!tihor
From: tihor@acf4.NYU.EDU (Stephen Tihor)
Newsgroups: comp.sys.dec
Subject: Re: DEC Field Service crap
Message-ID: <13310051@acf4.NYU.EDU>
Date: 2 Sep 90 03:15:00 GMT
References: <9008291727.AA06453@garnet.berkeley.edu>
Organization: New York University
Lines: 7

Gee, we have hbeen having a problem lately and DEc has used up its
supply of good will, so I have started using standard Digital Repair
technology.  Log all discussions, who, when, what.  Find out
each person's Boss's name and external phone number.  Call them.  If
that doesn't work find out their boss from their secretary and escalate
it.  Eventually you will solve your problem or get to know the nice
people at the President's Hotline.