Xref: utzoo comp.sys.mac.misc:2657 comp.sys.mac.hardware:5051
Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!tut.cis.ohio-state.edu!giza.cis.ohio-state.edu!francis
From: francis@giza.cis.ohio-state.edu (RD Francis)
Newsgroups: comp.sys.mac.misc,comp.sys.mac.hardware
Subject: Re: Jasmine repairs?  Anybody?
Message-ID: <83318@tut.cis.ohio-state.edu>
Date: 29 Aug 90 13:33:04 GMT
References: <4919.26b497a4@vax5.cit.cornell.edu> <1990Aug28.150727.11343@cbnewse.att.com>
Sender: news@tut.cis.ohio-state.edu
Followup-To: comp.sys.mac.misc
Distribution: comp
Organization: Ohio State Computer Science
Lines: 24

In article <1990Aug28.150727.11343@cbnewse.att.com> langdon@cbnewse.att.com (langdon.e.alger) writes:
<From article <4919.26b497a4@vax5.cit.cornell.edu>, by hu8@vax5.cit.cornell.edu:
<> Are there any independent places where one can get a Jasmine DirectDrive
<> repaired? (Rodime mechansim)  Some people have apparantly been able to
<> get in touch with Jasmine, but I've never been able to get through on the
<> phone.  (I'd obviously like to get it working as soon as possible and as
<> inexpensively as possible.)  Any help on this matter is appreciated.
<
<I dunno about independent places where you can get it repaired, but my 80
<MB DirectDrive's CC died about a month ago, and I got through to them (with
<a bit of perseverance) without too much trouble.  They replaced everything
<(CC, platter) & actually got it finished in about 3 weeks...as opposed to
<the 2 month turn-around time they mentioned originally.
<
<I'd suggest that you just keep trying; the direct number to service is
<415-282-9555.  Good luck!

I thought it might be worth mentioning that we, too, sent in a hard
drive (40MB) to Jasmine for repair, and got it back in a similar
time-frame -- 2-3 weeks.  Especially if it's warranty work, it's
definitely worth trying to get Jasmine to do it.

--
R David Francis   francis@cis.ohio-state.edu